For a domain account you need help from your system administrator.įor a local account on Windows 10, prior to version 1803, unfortunately there's no way to recover a lost password. If you only see the Password icon, you have either a domain (work or school) account or a local account. Go to the reset password page and follow the instructions. If you see the Microsoft account icon, you're using a Microsoft account. Choose the step below based on the type of account you have.įor a Microsoft account, you can reset your password.
If that doesn't work, try these steps to find out what kind of account you have.įrom the sign-in screen, select Sign-in options. If you're having problems signing in to a Windows 10 computer, try this first: Enter your password with the onscreen keyboard. Find it by selecting Ease of Access on the lock screen.
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